Last updated: October 2025
This Privacy Policy (“Policy”) explains how WoBorders OÜ (“we,” “our,” or “us”) collects, uses, stores, and shares your personal data when you visit our website (the “Website”) or use our services (the “Services”). It also describes your rights regarding your data and how to exercise them.
By using our Website or Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using the Website and Services.
Controller Information
The Controller responsible for processing your Personal Data is:
- WoBorders OÜ, registration number: 17315096.
- Registered address: Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 105, 11312, Estonia
- Email: support@woborders.agency
- Website: https://woborders.agency
Definitions
- Personal Data — any information relating to an identified or identifiable natural person.
- Processing — any operation performed on Personal Data, such as collection, recording, organization, storage, use, disclosure, or deletion.
- Controller — the entity that determines the purposes and means of processing Personal Data.
- Processor — an entity processing Personal Data on behalf of the Controller.
- User / Client — any individual visiting the Website or using the Services.
Services — any products or services offered through the Website.
Types of Data we collect
We may collect and process the following categories of data:
- Data You Provide
When using our Website or Services, you may provide:
- Name, surname, and identification data
- Date of birth, nationality, gender
- Email address, phone number, postal address
- Government-issued identification (e.g., passport, ID card)
- Financial or billing information (e.g., bank or payment details)
- Employment and professional details
- Photos or identification documents (for verification purposes)
- Data Collected Automatically
When you visit the Website, we may automatically collect:
- IP address, browser type, and device information
- Operating system, language, and referral URLs
- Date/time of access and clickstream data
- Session activity and preferences (through cookies and analytics tools)
- Third-Party Data
You may provide data relating to third parties (e.g., authorized representatives). You must ensure you have the right to share such information.
- Sensitive Data
We do not intentionally collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or health-related data.
Purposes and Legal Bases of Processing
Your Personal Data may be processed for the following purposes:
Purpose | Legal Basis |
Providing, maintaining, and improving Services | Performance of a contract |
Customer support and communication | Performance of a contract / Legitimate interest |
Identity verification and compliance with AML/CFT laws | Legal obligation |
Processing payments and invoicing | Performance of a contract / Legal obligation |
Fraud prevention and security monitoring | Legal obligation / Legitimate interest |
Sending administrative notifications | Legitimate interest |
Marketing, newsletters, and promotional updates | Consent / Legitimate interest |
Analyzing website usage and user behavior | Legitimate interest |
Compliance with legal requests or court orders | Legal obligation |
We process your Personal Data only when we have a valid legal basis to do so under the General Data Protection Regulation (GDPR). We do not sell, rent, or trade your Personal Data to any third parties.
Marketing and Communication
If you subscribe to our newsletter or updates, we may send you information about Services, events, and offers. You may unsubscribe at any time by clicking the link in any marketing email or adjusting your communication preferences. Marketing communications are sent only with your consent or when permitted by law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze performance, and personalize content.
For more details, please see our [Cookie Policy].
We may use third-party tools for analytics and marketing, including:
- Google Analytics, (website analytics)
- Hotjar (user experience analysis)
- Meta/Facebook Pixel and Google Ads (advertising and remarketing)
- TikToLinkedIn Insight Tag — Advertising & Remarketingk Pixel — Advertising & Remarketing
- Microsoft Clarity — User Experience
- Google Tag Manager — Tag Management
- All in One SEO Pack — Site Functionality
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Sharing of Personal Data
We may share your Personal Data with:
- Authorized service providers assisting in hosting, analytics, marketing, payment processing, or IT support
- Payment processors such as Stripe, PayPal, Wise, or Revolut Business
- Legal and regulatory authorities, where required by law
- Business partners or affiliates, where necessary for service delivery
- Third parties in the event of a merger, sale, or business restructuring
We may engage external data processors under written agreements ensuring compliance with GDPR and equivalent security standards. All third-party providers process your data only according to our instructions and with appropriate confidentiality safeguards.
We may transfer your data outside the European Economic Area (EEA). In such cases, we ensure adequate protection using Standard Contractual Clauses or other lawful mechanisms approved by the European Commission.
Data Retention
We store your Personal Data only as long as necessary for the purposes described in this Policy or as required by law. Typical retention periods include:
- Service and account data — for the duration of your customer relationship
- Legal or financial records — up to 5–7 years after contract termination
- Marketing data — until you withdraw consent
After expiration, your data will be securely deleted or anonymized.
Your Rights
Under the GDPR and applicable data protection laws, you have the following rights:
- Access — request a copy of your Personal Data we hold.
- Rectification — correct inaccurate or incomplete data.
- Erasure (“Right to be Forgotten”) — request deletion of your Personal Data under certain circumstances.
- Restriction — limit processing of your Personal Data.
- Data Portability — request transfer of your data to another controller.
- Objection — object to processing based on legitimate interests or for direct marketing.
- Withdraw Consent — withdraw previously given consent without affecting prior lawful processing.
- Lodge a Complaint — with a supervisory authority if you believe your rights have been violated.
Requests regarding your Personal Data may be sent to: support@woborders.agency
Data Security
We use appropriate technical and organizational measures to protect your Personal Data, including:
- Data encryption (SSL/TLS)
- Secure servers and firewalls
- Access controls and employee confidentiality agreements
- Regular security audits and monitoring
Despite our efforts, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.
If a data breach occurs, affected individuals and supervisory authorities will be notified in accordance with applicable law.
International Data Transfers
Your information may be transferred and processed outside your country of residence, including countries that may not offer the same data protection standards. Such transfers will be protected by appropriate legal safeguards, such as Standard Contractual Clauses approved by the European Commission.
Children’s Privacy
Our Website and Services are not directed to persons under 18. We do not knowingly collect Personal Data from minors. If we learn that data has been collected from a minor, we will delete it promptly.
Policy Updates
We may update this Privacy Policy from time to time. The updated version will be published on our Website with a new “Last Updated” date. Continued use of the Website after updates constitutes acceptance of the revised terms.
Contact
If you need any clarification, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- WoBorders OÜ
- Email: support@woborders.agency
- Website: https://woborders.agency
